Abbey Dental Clinic is easily accessible by car, bus or train and is wheelchair friendly.

Our practice is fully accessible for wheelchair users with all of our surgeries located on ground level.

There is parking available at the front of our building and throughout Whiteabbey Village which is limited to 2 hours parking. You can also park in a small parking area at the rear of the building or there is a pay and display car park around 100 metres away opposite the Spar.

You can travel to our practice by bus. The Metro 2G runs approximately every 30 minutes between the practice and Belfast City Centre, the 367 Newtownabbey Town Service operates regularly and there are also the 163/166/263 buses which run quite often between Belfast, Greenisland and Whitehead.

Jordanstown train station is a short walk from the practice with trains running between Belfast Central Station and Whitehead regularly throughout the day.

Dealing With Complaints–

Every patient who attends Abbey Dental Clinic should have a positive experience and a good treatment outcome.  In the event of a concern or complaint we are here to help. Our aim is to provide a service that meets the needs of our patients and we strive for a high standard of care therefore any feedback is extremely valuable to us.

How to get in touch

*Please address your concern or complaint in writing or in person to either of our practice managers – Arlene Wilson or Karla Fellowes

*The issue will be acknowledged in writing or in person within 48 hours

*We aim to investigate and resolve any issues within 30 days – if there is any delay in this process the complainant will be notified

*All complaints will be dealt with confidentially

External Bodies who can also help with complaints or concerns are:

Regulations and Quality Improvement Authority

RQIA

5 Lanyon Place

Belfast

BT1 3BT

02895361111

www.rqia.org.uk

NHS Treatment:

Northern Ireland Ombudsman

Freepost Bel 1478

Belfast

BT1 6BR

0800343424

www.ni-ombudsman.org.uk

Independent Treatment:

The Dental Complaints Service

The General Dental Council

37 Wimpole Street

London

W1N 8DQ

08456120540

www.gdc-uk.org